Refund Policy

LAST UPDATED: 23.08.2026

This document is a draft based on common practice and on how the panel actually works. It is reviewed by the seller's lawyer before it takes effect.

This document explains how a subscription to a plan sold on the Zensyno SEO panel is cancelled, when the price is refunded, when it is not, and how the refund is made. What is written here is how the system actually behaves.

1. SELLER

Card payments are processed by Paddle.com Market Limited acting as the merchant of record. For those payments the purchase invoice is issued by Paddle, and the tax shown on the checkout screen is calculated and collected by Paddle as well.

2. PERIOD AND RENEWAL

• Plans are sold as a 1 month subscription; the period starts the moment your payment is approved.
• The subscription renews on its own at the end of the period and the renewal amount is charged to your saved payment method.
• You can cancel your subscription whenever you want; after cancellation no new charge is taken and your access continues until the end of the period you have already paid for.
• Your card details are not stored in our system; the payment method is kept and updated on the Paddle side.

3. HOW TO CANCEL A SUBSCRIPTION

• You can cancel through the subscription management link on your account screen; the step is completed on the payment provider's secure screen.
• You can also send the cancellation request from your registered e-mail address; we start the cancellation on your behalf.
• You do not need to give a reason and cancellation is free of charge.
• You can see that the cancellation went through from the period end date on your account screen.

4. WHEN A REFUND IS GIVEN

• Duplicate charge: if payment has been taken twice for the same period, the excess amount is refunded.
• Incorrect amount: if the amount charged differs from the amount you approved, the difference is refunded.
• Service never delivered: if payment was taken but the plan could not be applied to your account for a technical reason and this was not resolved within a reasonable time, the price is refunded.
• Performance becoming impossible: if providing the service becomes impossible you are informed and all payments taken are refunded.
• A renewal period noticed after the renewal notice and never used: if you contact us after a renewal charge without having used the panel, we refund the price of that period.

5. CONSUMER RIGHT OF WITHDRAWAL

If you act as a consumer resident in the European Union, you have the right of withdrawal that the law grants for digital services.

During checkout you confirm that the service may start before the withdrawal period ends. With that confirmation your right of withdrawal ends once the service has been fully supplied. If you do not confirm, your access opens at the end of the withdrawal period.

It is enough to send your withdrawal request to info@zensyno.com; you do not need to fill in a separate form.

6. WHEN A REFUND IS NOT GIVEN

• No partial refund is made for the remaining days of a period whose access has been opened and made available.
• Cancellation follows the same rule: it stops the charge for the next period, it does not bring back the amount paid for the current one.
• A refund cannot be requested on the grounds that the expected ranking, traffic or sales result was not achieved; our commitment is not the result but the delivery of the work described in the plan.
• Where the account is suspended or closed because of use in breach of these terms, no refund is made for the remaining period.

7. HOW A REFUND IS MADE

• You send your refund request from your registered e-mail address; stating the payment date and amount speeds up the process.
• The refund is made to the same payment method the price was collected from.
• The refund is started within 14 days at the latest.
• For payments made by bank transfer, the refund is sent to the account the money came from.
• For card payments, how quickly the refund appears on your statement depends on your bank's processing time and may take a few weeks.

For card payments your refund request is processed through Paddle.com Market Limited, which acts as the merchant of record; the amount is sent by Paddle back to the card the payment was taken from. When you send us the request, we start the process on your behalf.

8. ACCESS WHEN PAYMENT DOES NOT ARRIVE

• If the period has ended and no payment has arrived, a 7 day grace period applies and the dashboard keeps working without restriction.
• If no payment is received by the end of the grace period the account is suspended: creating new records is closed, your login stays open and your data is not deleted.
• The restrictions are lifted the moment the payment is received; no separate charge is made for the suspension period.

9. DATA WHEN THE ACCOUNT IS CLOSED

After the account is closed your data is kept for 90 days. Within that time you may ask for your data to be exported or deleted.

10. DISPUTES

This document and the relationship arising from it are governed by the law of Montenegro.

The courts of Podgorica have jurisdiction over disputes.

If you act as a consumer resident in the European Union, the rights granted to you by the consumer law of your own country that cannot be limited by contract remain reserved; the jurisdiction clause above does not remove those rights.

Please contact us first at info@zensyno.com; we try to resolve requests without going to court.

11. CONTACT

You can reach us with your refund requests and questions using the contact details above.